Privacy Policy

Introduction

Welcome to Puzzio.io. We're committed to protecting your privacy while you play games on our site. This Privacy Policy explains what information we collect, how we use it, and what rights you have.

The Puzzio.io website ("Puzzio Site" or "Site") is owned and operated by Puzzio, located at 242 Central Park Ave, Virginia Beach, VA 23462, United States.

By using Puzzio.io, you agree to this Privacy Policy. If you don't agree, please don't use the Site. If you're a parent or legal guardian allowing your child to use Puzzio.io, you're agreeing to this policy on their behalf.

Questions? Contact us at [email protected] or through our contact page.

1. What Information We Collect

Information You Don't Need to Give Us

Good news: You can play games on Puzzio.io without creating an account or giving us personal information like your name, email, or phone number. Most features work immediately without registration.

Information We Collect Automatically

When you visit Puzzio.io, we automatically collect certain technical information:

• Device & Browser Info: Browser type and version, operating system, screen resolution
• Network Data: IP address, general location (country/city level, not your exact address)
• Usage Data: Pages visited, games played, time spent, how you navigate the site
• Referral Data: What website you came from before visiting us

This helps us understand how people use the site and improve it.

Optional Information (If You Choose to Provide It)

If you create an account to save your game progress, favorite games, or use other features, we may collect:

• Username
• Email address (if you want to save your account or reset your password)
• Game scores, favorites, and preferences
• Comments or ratings you post on games

If you contact us through our support form, we collect whatever information you choose to share (name, email, your question/issue).

2. How We Use Your Information

We use the information we collect to:

• Run the site: Keep games loading, track what's popular, fix bugs
• Improve the experience: Figure out which games people like, add features people want
• Personalize (if you have an account): Save your favorites, remember your preferences, show your scores
• Communicate: Respond to support requests, send important updates about the site
• Stay safe: Detect and prevent fraud, abuse, spam, and security issues
• Legal compliance: Follow laws like COPPA and GDPR

We do NOT sell your personal information to third parties.

3. Cookies and Tracking

What Are Cookies?

Cookies are small text files stored on your device when you visit websites. They help websites remember you and work properly.

How We Use Cookies

Puzzio.io and our partners use cookies for:

• Essential functions: Making the site work (e.g., remembering if you're logged in)
• Preferences: Remembering your settings and favorites
• Analytics: Understanding how people use the site (via Google Analytics)
• Advertising: Showing relevant ads and limiting how often you see the same ad

Types of Cookies

• Session cookies: Deleted when you close your browser
• Persistent cookies: Stay on your device until they expire or you delete them

Managing Cookies

You can control cookies through your browser settings:

• Chrome: Settings → Privacy and Security → Cookies
• Firefox: Settings → Privacy & Security → Cookies
• Safari: Preferences → Privacy → Cookies
• Edge: Settings → Privacy → Cookies

Note: Blocking all cookies might break some features of the site.

4. Third-Party Services

We work with third parties to run the site:

Analytics

• Google Analytics: Helps us understand site traffic and user behavior
• Google's Privacy Policy

Advertising Partners

We use advertising networks to show ads on the site. These partners may use cookies to:

• Show relevant ads based on your browsing (not on sites for children under 13)
• Limit how many times you see the same ad
• Measure ad performance

Advertising partners have their own privacy policies governing how they use data.

Game Developers

Most games on Puzzio.io are made by third-party developers. When you play their games:

• The game may collect technical data (like device type) to function properly
• Each developer has their own privacy practices
• We contractually require developers not to collect personal information from users under 13
• We monitor games for inappropriate content, but we don't have complete control over third-party code

Important: If a third-party game collects personal data, that game's privacy policy applies, not ours. We're not responsible for third-party data collection.

5. Children's Privacy (COPPA Compliance)

We take children's privacy seriously and comply with the Children's Online Privacy Protection Act (COPPA).

Age Gates

Some games include age gates. If you're asked your age, please provide it accurately. Based on this information, we adjust what data is collected and how ads are shown.

For Users Under 13

If you're under 13:

• You should only use Puzzio.io with permission from a parent or guardian
• We don't knowingly collect personal information from you (name, email, phone, etc.)
• You don't need to register or create an account
• We only show contextual ads (based on the game content), NOT behavioral ads based on tracking
• Third parties cannot track you for behavioral advertising

What We DO Collect from Children (For Site Operation Only)

We may collect certain technical data from children under 13, but ONLY for internal operations:

• IP address and device ID (to identify age, prevent fraud, maintain security)
• Cookies (for site functionality, not behavioral advertising)
• Usage data (which games were played, for analytics and improvement)

This is permitted under COPPA for "internal operations" purposes.

Parental Rights

If you're a parent and believe your child under 13 has provided personal information to us, contact us at [email protected]. You have the right to:

• Review information collected from your child
• Request deletion of that information
• Refuse further collection or use

Learn more about COPPA: FTC's COPPA Guide

6. Data Security

We use reasonable security measures to protect your information, including:

• Encrypted connections (HTTPS)
• Secure servers
• Access controls
• Regular security reviews

However, no method of transmission over the internet is 100% secure. We can't guarantee absolute security, but we do our best.

7. Data Retention

We keep your information only as long as necessary:

• Account data: Until you delete your account, plus a short period for backups
• Analytics data: Typically aggregated and anonymized after 26 months
• Support requests: Retained as needed to provide support
• Legal compliance: Kept as required by law

You can request deletion of your data anytime (see "Your Rights" below).

8. International Users & GDPR

Puzzio.io is operated from the United States. If you're accessing the site from outside the US, your information may be transferred to and processed in the United States.

For Users in the European Union

If you're in the EU, we process your data based on these legal grounds:

• Legitimate interest: Running the site, preventing fraud, improving services
• Consent: When you agree to certain data collection (like account creation)
• Contractual necessity: To provide services you request
• Legal obligation: When required by law

You have specific rights under GDPR (see "Your Rights" below).

9. Your Rights

Depending on where you live, you may have these rights regarding your information:

How to Exercise Your Rights

Email us at [email protected] or use our contact form.

We'll respond within 30 days. If your request is complex, we may need more time and will let you know.

10. Links to Other Websites

Puzzio.io may link to external websites, including:

• Social media (Twitter, Facebook, Instagram, TikTok, Discord, YouTube)
• Third-party game developers' sites
• Other gaming platforms

When you click a link and leave Puzzio.io, our Privacy Policy no longer applies. Each website has its own privacy practices. We're not responsible for external sites.

11. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. When we do:

• We'll update the "Last updated" date at the top
• Significant changes will be posted on the site
• Continued use of the site after changes means you accept the updated policy

We recommend checking this page periodically.

12. California Privacy Rights (CCPA)

If you're a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to Know: What personal information we collect and how we use it
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: We don't sell personal information, so there's nothing to opt out of
• Right to Non-Discrimination: We won't discriminate against you for exercising your rights

To exercise these rights, contact [email protected].

13. Do Not Track

Some browsers have "Do Not Track" (DNT) features. Currently, there's no standard for how websites should respond to DNT signals. Puzzio.io does not respond to DNT signals at this time.

14. Contact Us

Questions, concerns, or want to exercise your rights?

15. Summary (TL;DR)

Don't want to read the whole thing? Here's the quick version:

But seriously, read the full policy if you want the details.